How Our Service Works

Step-by-Step Service Process

1. Submit a Service Request: Begin by filling out our service request form. You’ll then be directed to the payment page to finalize the diagnostic process. Our team is here to assist with any tech issue, big or small.
2. Receive a Confirmation Call:After confirming payment, We’ll reach out within 1 hour to discuss your issue and gather the information we need to provide the best solution. You will receive two emails, one detialing your service request and the other is a receipt for the diagnostics.
3. Minor Fixes Included: Quick fixes, such as software updates, system settings adjustments, or clearing minor malware, are included at no extra charge.
4. Further Repairs if Needed: For more complex repairs, we’ll provide a transparent quote before proceeding, ensuring no surprises.

What to Expect During the Confirmation Call

Our goal is to resolve your issue as quickly as possible. Here’s what we cover during the call:

• Review the details of your issue and gather additional information.
• Attempt to resolve minor issues remotely if possible.
• Discuss whether a remote or onsite visit is required based on your issue.

Examples of Minor Fixes We Cover

• Updating software or drivers to improve performance.
• Fixing Wi-Fi connectivity issues or adjusting network settings.
• Removing pop-ups, browser hijackers, or minor malware.
• Clearing temporary files and optimizing system speed.

If your issue requires more than a quick fix, we’ll provide a detailed estimate and discuss the next steps with you.